Change a Forgotten Password

The guide below describes how to change your forgotten password in the Unionpoint Integration Platform.

Note: To change your current password, see Change Current Password.

To change a forgotten Unionpoint password:

1. From the Log In page, click Forgot Password.
   The Forgotten Password page displays.
2. Enter the email address used in your Unionpoint account.
3. Click Submit.
   A notification displays in the upper left-hand corner confirming a reset email has been sent.
4. From the password reset email, click Reset Password.
   The Reset Password screen displays.

   Note: The link is only available for 24 hours.
5. Enter your email address.
6. Enter and confirm a secure New Password.
7. Enter your Authenticator Code.
   When changing passwords, you will still use the same Multi-Factor Authentication you previously set up for Unionpoint when you activated your account.
8. Click Update.
   You may now log in using your new password.