Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Assign Authorized Support Contact

You can assign an Authorized Support Contact to submit your Customer Care Support Cases for you.

Authorized Support Contacts are named individuals who will be able to submit Customer Care Support Cases on behalf of the customer. Therefore, if you grant a consultant implementer access rights to work on your environment and want them to also raise Customer Care Support Cases you will need to assign them as an Authorized Support Contact. If the consultant is not an ASC, then they will still be able to work on your environment but they cannot submit support tickets on the customer’s behalf.

Authorized Support Contacts:
  • Select Care customers can designate up to 15 Authorized Support Contacts
  • Premium Care customers can designate up to 6 Authorized Support Contacts
  • Standard Care customers can designate up to 4 Authorized Support Contacts

See the following Knowledge Base article for further information regarding managing your ASC’s:

https://deltek.custhelp.com/app/answers/detail/a_id/36134/p/875/c/149/kw/Authorized%20Support%20contacts

Note: Only SaaS Administrators can raise Service Requests for your Cloud offering. Authorized Support Contacts are not able to raise Service Requests.