Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Submit a Support Case

You can submit a Support Case to raise questions and system issues. Support cases should be submitted during system setup when advised by the Implementer. Post Go-Live, they should be submitted for issues you identify in the system.

To submit a Support Case:

  1. Login to https://deltek.custhelp.com.
  2. Click Submit Case.
  3. Enter a detailed description of the issue and attach any supporting documentation.
  4. Click Continue to submit the case.

    Note: If a Deltek Support Center contact requires access to your system to triage or resolve an issue, it is the responsibility of a SaaS Administrator to set up a user account for them.