13.5 Known Issues

This section contains information that you should know about issues that are not yet resolved.

Finance & Administration

Creditor Invoices – Voucher Number is not Displayed on Creditor Invoice even when Configured Correctly

Deltek Tracking Number: 2112596

Description: When you correctly set up the voucher number tag in System Variable 953 (Voucher Document Information Box: Add Voucher Information Dynamically. Supported Files pdf, png, gif, and jpeg.) using <Vouchernumber>, and you upload a voucher in the Creditor Invoice, the voucher number is not displayed on the document.

Additional Notes: The correct tag to use is VoucherNumber. Be sure to use the uppercase N because it is case-sensitive.

Email

HTML in Email Signature

Deltek Tracking Number: 2075493

Description: The email signature editor no longer provides the option to upload a signature in HTML format. The solution to this is pending changes that must be implemented by a third-party vendor to their product.

Framework

Quickly Opening, Closing, and Reopening Some Pop-Up Dialog Pages Can Cause an Error

Deltek Tracking Number: 2144515

Description: When you open some pop-up dialog pages, then quickly close them and reopen them, an error can occur.

Rich Text Editor Component – Paste Plain Text Buttons do not Work in Firefox

Deltek Tracking Number: 2125987

Description: When you use Firefox, in the rich text editor, the Paste and Paste Plain Text buttons do not work; an error occurs.

Rich Text Editor Component – You Cannot Copy Images Using the Copy Button

Deltek Tracking Number: 2105188

Description: When you copy or cut an image in the rich text editor using the Copy button in the editor's toolbar, the image is not copied.

Additional Notes: The rich text editor is used for job and task briefings, email signatures, email composition, and document templates.

Rich Text Editor Component – You Must Click on Text to Use Undo/Redo Buttons after Resizing Dialog Boxes/Windows

Deltek Tracking Number: 2105224

Description: To use the Undo/Redo buttons in the rich text editor after you resize a dialog box or browser window, you must first click on the text.

Additional Notes: The rich text editor is used for job and task briefings, email signatures, email composition, and document templates.

General

Approvals – Approval Record Remains Unapproved when Substitute Approver Approves on Behalf of Pool Approvers

Deltek Tracking Number: 2115797

Description: Pool approvers that are on leave and are substituted are not approved as part of the pool, on certain approval flows.

Closing a Dialog Box Quickly Can Cause Error

Deltek Tracking Number: 2112454

Description: If you open a dialog box and then close it very quickly, in some unusual cases an error can occur, and an error message is displayed.

Jobs

Briefings – Format and Tool Changed since Upgrade

Deltek Tracking Number: 2069554

Description: When you use the rich text editor (to edit a job or task briefing, for example), and you paste some text using either CTRL+SHIFT+V or the Paste Plain Text button, the default system format is applied, rather than the format of the surrounding text.

Briefings – Job Briefing Templates

Deltek Tracking Number: 2123713

Description: Some users might find that editing of certain HTML briefings is less intuitive than on earlier versions.

Job Invoice – Invoice Print Layout, Payment Terms, and Method Revert to Initial Values

Deltek Tracking Number: 2114271

Description: When you select a different invoice print layout, payment terms, and/or payment method on a job invoice and make changes to the invoice details, such as headline and GLN Location No., the changes that you make to the invoice print layout, payment terms, and payment method revert to their initial values.

Workaround before Fix: Soft refresh WorkBook after you make changes to the invoice print layout, payment terms, and/or payment methods to prevent them from reverting.

Settings

Task Color Page – Error when You Press Delete on the Keyboard

Deltek Tracking Number: 2115102

Description: When you are on the Task Color page, and you press the Delete key, an error occurs.

Ticket Quick Create Page – Error when you Press Delete on the Keyboard

Deltek Tracking Number: 2117290

Description: When you are on the Ticket Quick Create page, and you press the Delete key, an error occurs.

Storage

Error when You Try to Attach Files when Incorrectly Configured ShareFile Storage Provider is Set

Deltek Tracking Number: 2093907

Description: When you try to attach files to email/import files when an incorrectly configured ShareFile Storage Provider is set in System Variable 747 (Temporary Storage Provider), a System Error (red error) occurs.

Error when you Try to Browse Storage Provider or Navigate to Jobs Docs when Special Character on Root Path

Deltek Tracking Number: 2104250

Description: When you try to browse an Azure Blob Storage Provider or navigate to Jobs Docs when that Storage Provider's root path contains a special character, a System Error (red error) occurs.

Error when You Try to Rename a Resource

Deltek Tracking Number: 2109872

Description: When you try to rename a resource with the same value, an error occurs with the following message: Source and Destination Path Must be Different.