WorkBook Releases

13.4 Known Issues

This section contains information that you should know about issues that are not yet resolved.

CRM

My Activities – Adding Pipeline Activity with No Resource Results in System Error
  • Deltek Tracking Number: 1993000
  • Description: When you attempt to add a new pipeline activity without selecting a Resource from the drop-down list of the Add New Pipeline Activity dialog box, a System Error (red error) is displayed.
  • Workaround before Fix: Before clicking the OK button, make sure that you select a Resource from the drop-down list.

Finance & Administration

Administrative Follow-Up – Vouchers on Hold – Cancelling Parking for a Parked Creditor Invoice Results in System Error
  • Deltek Tracking Number: 2002511
  • Description: In Finance & Administration » Administrative Follow-up » Vouchers on Hold, when you attempt to cancel parking for a parked Creditor Invoice, a System Error (red error) is displayed.
  • Additional Notes: On Sentry-enabled web sites, a System Error pop-up message also appears.
Creditors – Creditor Invoices – Creating a Creditor Invoice with an Existing Invoice Number and Creating It Again with a New Invoice Number Results in System Error
  • Deltek Tracking Number: 1999847
  • Description: When you attempt to create a Creditor Invoice using a Creditor and invoice number combination that already exists, and then you try to create it again with a new invoice number, a System Error (red error) is displayed.
  • Workaround before Fix: Before creating a Creditor Invoice, check whether the Creditor and invoice number combination already exists.
Creditors – Creditor Invoices – Uploading a File to a Creditor Invoice in Status-50 Results in System Error
  • Deltek Tracking Number: 1997275
  • Description: When you attempt to upload a file to a Creditor Invoice in Status-50, a System Error (red error) is displayed.
General Ledger – Financial Budget – Entering Amounts with a Total of 10 Digits Results in System Error
  • Deltek Tracking Number: 1988373
  • Description: On the Account Budget tab in Finance & Administration > General Ledger > Financial Budget, when you enter amounts into multiple accounts within the month, and the sum of those amounts results in a total of at least 10 digits, a System Error (red error) is displayed.

    On the Dimension Budget tab, when you enter amounts into multiple dimensions within the month, and the sum of those amounts results in a total of at least 10 digits, and then you transfer those amounts to the Account Budget tab using the Transfer Amounts to Account Budget button, a System Error (red error) is displayed.

Inbox

Creditor Invoice Conversations – Contact Users Mentioned See Error when Opening the Inbox
  • Deltek Tracking Number: 1982994
  • Description: When a Contact User opens the inbox after having been mentioned on a Creditor invoice conversation, a System Error (red error) occurs because Contact Users cannot access Creditor invoices and should not be able to see the conversation.

Jobs

Price – Entering an Extremely Large Value for VAT or Tax Displays System Error
  • Deltek Tracking Number: 2008493
  • Description: When you enter an extremely large value in the VAT or Tax entry field on the Price Quote footer in Jobs > Price, a System Error (red error) is displayed.
  • Workaround before Fix: Do not enter an unrealistic VAT or Tax percentage.
Purchase Order – Entering an Extremely Large Value for VAT or Tax Displays System Error
  • Deltek Tracking Number: 1996102
  • Description: When you enter an extremely large value in the VAT or Tax entry field on the Purchase Order footer in Jobs > Purchase Order, a System Error (red error) is displayed.
  • Workaround before Fix: Do not enter an unrealistic VAT or Tax percentage.
Tasks – Adding Comments to Task Conversations when System Variable 815 is not Set Causes an Error
  • Deltek Tracking Number: 1998917
  • Description: When you add a comment to a task conversation in the task card, and System Variable 815 is not set, a server exception error occurs.

My Settings

Opening My Settings » Information Tab with LastPass: Free Password Manager Browser Extension Can Cause System Error
  • Deltek Tracking Number: 1988238
  • Description: When you have the LastPass: Free Password Manager browser extension installed and enabled, you might encounter a System Error (red error) when you open My Settings » Information tab.

Resources

Company Card – Job Folders and Storage Provider – Misplaced Browse Icons for Archive Folder and Hot Folder Fields
  • Deltek Tracking Number: 2010777
  • Description: In the Company card, when you click Company Settings > Job Folders and Storage Provider, the Browse icons of the Archive Folder and Hot Folder fields are misplaced.

Scheduling

Schedule Overview – Timesheet Status – Transparency below Subgrid Line
  • Deltek Tracking Number: 2007649
  • Description: The space below the line that separates the main grid and subgrid is partially transparent.
Timeline Calendar – Cells Show Multiple HTML Symbols Instead of the Correct Sign
  • Deltek Tracking Number: 2009238
  • Description: Multiple HTML symbols are displayed in Timeline Calendar cells instead of the correct sign/value; for example, "&" is replaced by "&amp."

Settings

Company Settings – Creditor Invoice Scan – Removing Storage Provider Results in System Error
  • Deltek Tracking Number: 1992226
  • Description: In Settings > Company Settings > Creditor Invoice Scan, when you attempt to remove a storage provider using the backspace key, a System Error (red error) is displayed.

Storage

Job Folder Setup – Unable to Delete Files in a Folder that is Assigned as Sub-Folder Structure
  • Deltek Tracking Number: 1709086
  • Description: When you try to delete a file that belongs to a folder that is assigned as sub-folder structure, an error message is displayed, and the file is not deleted.
  • Workaround before Fix: Change the sub-folder structure, either use the root folder or change the sub-folder, and then go back to the Documents browser and delete the file.
Storage Provider – Browsing Storage Provider with Root Directory that does not Exist Results in System Error
  • Deltek Tracking Number: 2011739
  • Description:

    When the assigned RootDirectory of the IO Storage Provider does not exist, and you browse the Storage provider, a System Error (red error) is displayed.

User Interface

Tasks – Billable Jobs with Open Price Quotes – Open Price Quotes – Invoices Approved and Ready to be Finalized – White Space between Header and Grid
  • Deltek Tracking Number: 2010022
  • Description: When you navigate to Tasks > Billable Jobs with Open Price Quotes > Invoices Approved and Ready to be Finalized, there is a white space between the page header and the grid.
Tasks – Follow-Up – Project Posting – White Space between Header and Grid
  • Deltek Tracking Number: 2012641
  • Description: When you navigate to Tasks > Project Posting, there is a white space between the page header and the grid.
Time & Expense – Timesheet – Change Task and/or Activity for Time Entries Dialog Box – Description and Internal Comment Text Header Misalignment
  • Deltek Tracking Number: 2010282
  • Description:

    The Description and Internal Comment text header that is displayed in Time & Expense > Timesheet > Change Task and/or Activity for Time Entries dialog box is not aligned with other header text, such as Date and Hours.

Time & Expense – Timesheet – Enter Description Input Field – Spacing Error
  • Deltek Tracking Number: 2007787
  • Description: When you add an External/Internal description for a time entry in Time & Expense > Timesheet, the text that you enter in the Enter Description field is not vertically centered.

WorkBook Mobile

Android and iOS App Versions – WorkBook Crashes when You Add Comments to Task or Ticket Conversation
  • Deltek Tracking Number: 1999887
  • Description: When you add a comment on a task or ticket conversation in the Inbox module, the WorkBook Mobile app crashes.