Uploading Assets

Assets are images, documents, web captures, HTML5 banner ads, audio, or video files that you upload to ConceptShare. You can upload Assets through the Assets tab or directly to the Review that you are creating.

File Size Limit

You can upload files of up to 2GB in size. This limit applies to individual files, not your account's total storage.

To view your account's storage capacity, go to Gear Wheel > Account Usage.

Estimated Upload Time and Status

Upload Location	Details
Uploading Assets from the Assets Tab	When uploading an Asset from the Assets tab (via the Upload new Assets button), you can view the percentage of completion on the Asset card. Note: You must be in Card View to see the percentage of completion. The estimated upload time is displayed on the bottom left-hand corner of the Add Assets dialog. As soon as you close the Add Assets dialog, ConceptShare displays a pop-up message indicating that the upload is in progress. To the left of the User Settings menu is a blue Upload Status widget that indicates the Review processing time remaining. The widget color changes to green and indicates "Done" once the upload is finished. The widget color changes to red and indicates "Problem" if a processing error occurred. Note: You can click the widget to open the Upload Manager, where you can view the details of the error.
Uploading Assets from the Review Builder	When uploading an Asset from the Review Builder (via the Get Feedback button), you can view the percentage of completion on the Asset thumbnail. The estimated upload time is displayed on the bottom left-hand corner of the Review Builder. As soon as you close the Review Builder, ConceptShare displays a pop-up message indicating that the upload is in progress. A blue Upload Progress widget also displays (to the left of the User Settings menu). Note: You can click the widget to open the Upload Manager or the Review Builder. You can cancel an ongoing upload from the Upload Manager. For instructions, see Cancel an In-Progress Upload. The widget color changes to green and indicates "Done" when the upload is finished. Note: You can click the widget to open the Upload Manager. The widget color changes to red and indicates "Problem" if a processing error occurred. Note: You can click the widget to open the Upload Manager, where you can find more information about the error, or open the Review that failed to process so you can make changes.

Common Issues When Uploading Files

The following actions cancel the upload process:

• If you log out of ConceptShare
• If you exit the browser
• If you turn off your machine
• If you upload an unsupported file
• If you upload files whose size exceeds the limit

Note: ConceptShare will ask you to confirm the action before applying it.

The following actions can potentially interrupt the upload process:

• If your Wi-Fi connection is interrupted or disconnected
• If your machine goes into sleep mode
• If your machine goes into hibernate mode
• If your machine goes into Windows lock mode

Note: If the upload fails, you will need to re-upload the file.

Browser Extensions / Plug-ins May Cause Upload Issues

Some browser extensions and plug-ins may cause file upload issues. You can switch to a different browser to see if you are able to upload files without issue.

If the issue persists, you can try disabling extensions to isolate which one is causing the problem.