Edit the Briefing of Selected Quick Ticket Templates

To use the Ticket quick create submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To edit the briefing of a selected quick ticket template:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Ticket Quick Create.
3. Highlight the quick ticket template with the briefing you want to edit and on the grid toolbar, click Default Briefings .
4. On the toolbar of the right pane, click Edit the Briefing .
5. Make the necessary edits and then click Save.
6. Click Edit the Briefing again.