Enable Active Status for Selected Email Import Recognition Rules

To use the Email import recognition rules submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To enable the active status for a selected email import recognition rule:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
3. Highlight the email import recognition rule you want to enable the active status of and then select the Active checkbox.