Delete Selected Email Import Recognition Rules

To use the Email import recognition rules submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To delete a selected email import recognition rule:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
3. Highlight the email import recognition rule you want to delete and on the grid toolbar, click Delete Recognition Rule .
4. In the confirmation dialog box, click Yes.