Create New Ticket Service Lines

To use the Ticket service lines submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To create a new ticket service line:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Ticket Service Lines.
3. On the grid toolbar, click Create a New Service Line .
4. You can edit the Name, Emails to Recognition, and Failover Jobid fields by double-clicking on the corresponding field.