Delete Schedules from Selected Agents

To use the Agent setup submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To delete a schedule from a selected agent:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Advanced Tools > Agent Setup.
3. Highlight the agent you want to delete a schedule from.
4. On the Scheduling tab of the subgrid, highlight the schedule you want to delete and then click Delete Schedule .
   Note: There is no confirmation dialog box for this action, the schedule is deleted at once.