Add New Email Import Recognition Rules

To use the Email import recognition rules submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To add a new email import recognition rule:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
3. On the grid toolbar, click Add New Recognition Rule .
4. In the Create Email Import Recognition Rules dialog box, enter or select the applicable options.
5. To auto create the email import recognition rule as a ticket, select the Auto Create Ticket checkbox.
6. To enable the active status of the email import recognition rule, select the Active checkbox.
7. Click OK.