Add New Schedules for Selected Agents

To use the Agent setup submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To add a new schedule for a selected agent:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Advanced Tools > Agent Setup.
3. Highlight the agent you want to delete a schedule from.
4. On the Scheduling tab of the subgrid, click Add Schedule .
5. You can edit the different fields by double-clicking on the corresponding field.