Create New Ticket Statuses

To use the Ticket statuses submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To create a new ticket status:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Ticket Statuses.
3. On the grid toolbar, click Create a New Status .
4. You can edit the Name and Sort Index fields by double-clicking on the corresponding field.