Merge Selected Ticket Types

To use the Ticket types submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To merge selected ticket types:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Ticket Types.
3. Highlight the ticket type you want to merge and on the grid toolbar, click Merge Ticket Types .
4. In the Ticket Type Merge dialog box, select from the drop-down list the row you want your selected ticket type to merge into and click OK.