Auto Create Selected Email Import Recognition Rules as Tickets

To use the Email import recognition rules submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To auto create a selected email import recognition rule as a ticket:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Email Import Recognition Rules.
3. Highlight the email import recognition rule you want to auto create as a ticket and then select the Auto Create as Ticket checkbox.