Create New Ticket Types

To use the Ticket types submodule, you must have access to Settings as defined in the Employee cross-company access submodule under Settings.

To create a new ticket type:

1. On the main toolbar, click Settings .
2. In the left pane of the Settings screen, click Ticket Setup > Ticket Types.
3. On the grid toolbar, click Create a New Type .
4. You can edit the different fields by double-clicking on the corresponding field.