Cloud Administrator's Help System

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Updates and Maintenance

Deltek will apply software updates and maintenance to the Vantagepoint cloud environment on a regular basis, during planned maintenance windows. Deltek will alert the cloud administrators through messages in the Vantagepoint application and/or through email to communicate these maintenance windows.

These communications will include details and reference information for each update or maintenance release. If an update or maintenance has any significant effect on functionality that could change how you use Vantagepoint, Deltek will communicate information about the change prior to the planned installation date of the maintenance release.

Types of Updates and Maintenance

Software Updates
  • Major and minor releases (for example, v5.0, v5.5)
  • Maintenance releases (for example, v5.0.8, v5.5.2)
  • Hotfixes (for example, v5.0.8.1, v5.0.8.2)
OS Patching and Server Maintenance
  • Operating system updates
  • Platform software updates
  • Infrastructure changes

For Enterprise Cloud Customers

Special policies apply to Vantagepoint Enterprise Cloud customers:

  • Cumulative updates: Deltek will deploy maintenance releases based on your needs. Deltek will work with you to determine which maintenance release is applied to your environment and when it is applied. This process includes determining maintenance windows and performing testing in a non-production environment. In some cases, Deltek will require that you take a maintenance release and will work with you to manage its deployment.
  • New versions: Deltek will use your input to plan the deployment of version upgrades. Prior to the upgrade, Deltek will deploy a preview environment for you using the new version. Use this environment for testing and custom/integration rework. Once your testing is completed and you feel comfortable with the version upgrade, Deltek will work with you to determine a maintenance window and schedule a time to upgrade your production environment to the new version.

    Deltek requires that the version you are running in your production environment is either in the Active or Maintenance support phase. You cannot run a version that is in the Sustaining support phase. This requirement will be considered when planning for version upgrades.