Specpoint Help for A/E Users

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Reset a User's MFA Credentials

Reset a user's multi-factor authentication (MFA) configuration to help them reconfigure their login credentials when they lose access to their authentication app or encounter setup issues.

Your firm must have MFA enabled. If MFA is not enabled, the reset option will not appear.

To reset a user's MFA credentials:

  1. On the top menu, click the User Profile icon > Users.
  2. On the User Management page, search for the user account that you want to edit. You can use the filter fields under each header to search for a user. For more information, see Filter User List.
    Tip: In the filter field of the Status header, select Active.
  3. In the row of the selected user account, click > Reset Multifactor Authentication.
  4. In the Confirm Admin MFA Reset dialog box, click Yes.