Specpoint Help for A/E Users

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Login Troubleshooting

Use this resource to resolve login issues.

The following table shows the errors that you might encounter when you log in and the steps that you can take to resolve these errors:

Error Description Resolution
"Failed to Login" You entered an incorrect username and/or password Reset your password.
"The email address is not attached to a Specpoint account. Access has been terminated." Your account is inactive. Contact your administrator.