WorkBook

Edit Default Ticket Support Job Setup Records

Use Default Ticket Support Job Setup in the Ticket Setup submodule in the Settings module to edit which job is the default job for ticket support.

To use Default Ticket Support Job Setup in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.

To edit a default ticket support job setup record:

  1. On the main toolbar, click Settings .
  2. If you have more than one Company in your WorkBook system, use the drop-down list above the left pane of the Settings page to select the Company that contains the default ticket support job setup record that you want to edit.
  3. In the left pane of the Settings page, click Ticket Setup > Default Ticket Support Job Setup.
  4. Highlight the default ticket support job setup record that you want to edit.
  5. Double-click on the Job Name field and use the drop-down list to select the job that you want to be the new default job for ticket support.