Create Ticket Types

Use Ticket Types in the Ticket Setup submodule in the Settings module to create ticket types.

To use Ticket Types in the Ticket Setup submodule, you must have access to Settings as defined in User Access Rights under Settings.

To create a new ticket type:

1. On the main toolbar, click Settings .
2. If you have more than one Company in your WorkBook system, use the drop-down list above the left pane of the Settings page to select the Company for which you want to create a ticket type.
3. In the left pane of the Settings page, click Ticket Setup > Ticket Types.
4. On the grid toolbar, click Create a New Type .
5. To edit the fields, double-click on them.