Change SaaS Administrator

If your organization needs to change the SaaS Administrator listed on your customer account, you must submit a support case to Deltek Customer Care.

If the current SaaS Administrator is not available, the case can be submitted by any other Support Contact within the business.

In the event that the SaaS Administrator is no longer with the company and there are no additional Support Contacts available internally to raise the request for the new SaaS Administrator, a request must be submitted via email to [e-mail]. This request must include a formal letter on company letterhead and have the signature of the CEO, CFO or President of the Company. The request should also include the name of your Company, your Deltek Client ID, the new SaaS Administrator’s name, email address, title, and phone number. Alternatively, you can fax the request to Deltek at +1.339.469.8970. Absent administrator change requests are typically completed within 2 business days.

Your SaaS Administrator must be an individual within your company that has licensed the cloud service from Deltek. Your consultants do not need to be a SaaS Administrator in order to implement your solution, nor to be an Authorized Support Contact whom can submit Customer Care Cases.