Assign Authorized Support Contact (ASC)
Authorized Support Contacts are named individuals who will be able to submit Customer Care Cases on behalf of the customer.
If you grant a consultant implementer access rights to work on your environment, the consultant will need to be an ASC as well in order to submit service requests. If the consultant is not an ASC, then they will still be able to work on your environment but they cannot submit support tickets on the customer’s behalf.
Authorized Support Contacts:
- Select Care customers can designate up to 15 Authorized Support Contacts.
- Premium Care customers can designate up to 6 Authorized Support Contacts.
- Standard Care customers can designate up to 4 Authorized Support Contacts.
Please see the following Knowledge Base article for further information regarding managing your ASCs: