Touch for Maconomy App Release Notes

Technical Considerations

Consider the following Technical Considerations when upgrading to Touch 4.6:

For Android Users

  • If you change your device language, Touch will display the following message the next time you open the app: "Changes in device settings require you to log in again." You will need to re-enter the Touch URL and log in.
  • If you cannot log in to Touch and then upgrade to a new version, you will need to re-enter the Touch URL the next time you open the app.
  • If you remove the passcode from your phone and then add a new passcode, Touch will display the following message the next time you open the app: "Due to a change in device passcode, you will be required to restart the app and re-enter your credentials." You will need to re-enter the Touch URL and log in.
  • If you remove or reset fingerprint authentication or face recognition in your phone settings, you will need to re-enter your credentials and set up a PIN the next time you open the app.
  • If you remove the passcode from your phone settings, Touch will display the following message the next time you open the app: "To ensure your Deltek information is secure, we recommend that you use a passcode on your device. You can add a pin or passcode in your device settings app." You will need to enter your credentials each time you use the app.
  • If you change the font size in your phone display settings, Touch will require you to re-enter your credentials the next time you open the app.
  • If your Internet connection is unstable, you may encounter various issues. For example, Touch may display the following message when you try to connect to the Touch URL: "Can't connect to Touch server."
  • If you are using OAuth (such as Azure or Okta), the default browser on your device must be Chromium-based (such as Google Chrome, Microsoft Edge, Opera, Brave, or Samsung Internet). If the default browser is not Chromium-based (such as Mozilla Firefox or Internet Explorer), you will be redirected to the Touch login screen at login, but you will not be able to sign in to Touch.
  • If you are unable to set up face recognition in Touch, you can try the following:
    • If you are using OAuth and an authenticator (such as Azure or Microsoft Authenticator), you can close the MS Authenticator app by swiping up and then try setting up face recognition again.
    • Set up a PIN.
    • Reinstall the Touch app, then try setting up face recognition again.
    • Reinstall the Touch app, then set up a PIN.

For iOS Users

  • If you change your device language, Touch will display the following message the next time you open the app: "Changes in device settings require you to log in again." You will need to re-enter the Touch URL and log in.
  • If you cannot log in to Touch and then upgrade to a new version, you will need to re-enter the Touch URL the next time you open the app.
  • If you remove the passcode from your phone and then add a new passcode, Touch will display the following message the next time you open the app: "Due to a change in device passcode, you will be required to restart the app and re-enter your credentials." You will need to re-enter the Touch URL and log in.
  • If you remove or reset Touch ID or Face ID in your phone settings, Touch will display the following message the next time you open the app: "Biometrics secret not found." You will need to re-enter your credentials and set up a PIN.
  • If you remove the passcode from your phone settings, Touch will display the following message the next time you open the app: "To ensure your Deltek information is secure, we recommend that you use a passcode on your device. You can add a pin or passcode in your device settings app." You will need to enter your credentials each time they use the app.
  • If you turn on lockdown mode in your phone settings, Touch will display the following message the next time you open the app: "Lockdown Mode is Turned ON for 'Deltek Touch'." You will not be able to connect to the Touch URL.
  • If your Internet connection is unstable, you may encounter various issues. For example, Touch may display the following message when you try to connect to the Touch URL: "Can't connect to Touch server."
  • If you are unable to set up Face ID in Touch, you can try the following:
    • If you are using OAuth and an authenticator (such as Azure or Microsoft Authenticator), you can close the MS Authenticator app by swiping up and then try setting up Face ID again.
    • Set up a PIN.
    • Reinstall the Touch app, then try setting up Face ID again.
    • Reinstall the Touch app, then set up a PIN.
  • If you are using Azure with Microsoft Authenticator, make sure that the approval in MS Authenticator succeeds and that the Azure screen with the approval request closes automatically. Do not tap OK on the Azure screen; the screen will close automatically once the Azure authentication is successful.
  • If you fail Face ID login and go back to the login screen, your subsequent manual Azure login attempts might occasionally fail. If this happens, you can close the Touch app by swiping up, then reopen it. Reopening the app displays Face ID reauthentication and allows successful login.