Focus on People

The most important asset in any PSO is people.

Traditionally, KPIs measure your success at assigning people to billable projects. In most companies, the focus is on actual utilization, but in our experience, the focus is also on planned utilization since this allows you to be proactive and adjust to performance. You achieve this through corporate resource overviews.

Another important KPI for people optimization is to ensure that you bill as many hours as possible at the highest possible rate, which is realization.