Enable or Disable Conversations

You can enable or disable the conversation functionality for specific workspaces.

When you disable a conversation type, the conversation pane is removed from the workspaces to which that conversation type is linked. The conversations will remain in the database but no longer be visible in the workspaces.

To enable or disable conversations:

1. Go to Set-up > Set-up > Conversation Types.
2. Create a conversation type or select an existing one.
3. In the Conversation Type island, select the Enabled check box to enable, or deselect to disable the conversation type.