Vendor Payments Excluded by Corpay

It is possible that Corpay may not be able to process an individual payment in a vendor payment run or the entire payment run.

At Corpay's AP Gateway, you see these excluded individual vendor payments and excluded entire runs listed, along with the reason for the exclusion.

Common reasons why payments are excluded:

• Information for a vendor was missing from the vendor payment file.
• A vendor payment run was a duplicate of a previous vendor payment run that Corpay already paid. Corpay detects a duplicate payment run if a payment file has the same invoice numbers and payment amounts for vendors that match those in a previous payment file.

Individual Payment in a Vendor Payment Run Is Excluded

If an individual payment in a vendor payment run is excluded by Corpay:

1. In Vantagepoint Cash Management > Payment Review, void the payment. Use the same process that you use to void a check or EFT payment. Select the payment in the Payments grid and click Void.
2. Make the needed corrections for the vendor.
3. Include the vendor in another Vantagepoint vendor payment run to send to Corpay.

Entire Vendor Payment Run Is Excluded

If an entire vendor payment run is excluded by Corpay:

1. For payment runs that are not posted in Vantagepoint: Delete the payment run in Cash Management > Vendor Payments. On the Printing and Numbering page of the Vendor Payments form, click Other Actions > Delete Run.
2. For payment runs that are already posted in Vantagepoint: Unpost the payment run in Vantagepoint in Utilities > Transactions > Undo Posting.
3. Correct the problem that caused the payment to be excluded by Corpay.
4. Create a new vendor payment run in Vantagepoint and send it to Corpay.