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Failed Transactions Due to Missing Account or Tax Code Mapping

When you use QuickBooks integration, any transactions that include general ledger accounts or tax codes that are not mapped between Vantagepoint and QuickBooks Online are not updated in the other product when the two products are synchronized.

The transactions that do not get updated are identified on the Error Logs tab in QuickBooks integration utility in Vantagepoint Utilities > Integrations > QuickBooks. The transactions are listed in the grid with a failed status and a message to indicate a missing account or tax code.

To correct the situation, you must map the general ledger accounts or the tax codes on the Accounts Mapping tab or the Tax Codes Mapping tab in QuickBooks integration utility. The system will continue to try to post the failed transactions when the automatic updating occurs, based on the number entered in the Maximum Number of Retries field on the Integration Setup tab in the QuickBooks integration utility. After you map an account or tax code, the next time the updating between the two products occurs, the transactions will be posted in the other product. If the maximum number of retries has been reached for a transaction (as indicated in the grid on the Error Logs tab), you can change the number in the Maximum Number of Retries. If you enter 0 (zero), an unlimited number of retries is allowed.