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View Synchronization Status for Connect for Gmail Integration

The synchronization status for both users and groups displays on the Dashboard, Users, and Groups tabs in the Connect Administration utility. This information can help you understand the data shared between the two applications.

Prerequisites:

To view the synchronization status:

  1. In the Vantagepoint Navigation pane, select Utilities > Integrations > Connect Administration.
  2. On the Dashboard tab of the Connect Administration form, scroll to the Synchronization Status section to view a summary of the synchronization process:
    • Active: Current, or active synchronization batches
    • With Issues: Synchronization batches that contained issues
    • Suspended by Error: Batches that were suspended due to errors in the files
    • Not Configured: Users with a Mailbox Status of Not initialized
  3. To view a detailed list of the users who meet the criteria for the selected synchronization status, click the number of items to open the Users tab.
  4. On the Groups tab and the Edit Users form, review information displayed in the Synchronization Status column:
    • Enabled: Synchronization is enabled for the group or user.
    • Disabled: Synchronization is disabled for the group or user. Select this status to disable synchronization in situations where there is an emergency, or you want to prohibit some users from enable synchronization by moving them to separate group with sync disabled. Those users cannot then re-enable synchronization for themselves.
    • Delete: This status deletes the selected user from the application. When a user is deleted they cannot use the application or synchronize data. This option will not work if any data remains in the user's mailbox. The administrator must un-initialize and disable synchronization to remove business data from the user mailbox before completing the synchronization process. If connectivity to the mailbox is lost and synchronization cannot occur, the administrator must use the Force Delete option to remove the user and all data that is remaining in the mailbox.
    • Force Delete: Select this status to force deletion of data in a user's mailbox. This is necessary when connectivity to the mailbox is lost.
  5. In the Navigation pane, select Utilities > Integrations > Connect Sync Options and then use the Connect Sync Options form to review synchronization status, mail server connection status, and other synchronization statistics.