| Error
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Cause
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Solution
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| An error has occurred. Please try again later. If the problem persists, contact support for assistance.
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This is a catch-all error message triggered by Twilio integration issues that are not directly actionable by the client.
For example, when using a Twilio trial account, SMS messages can only be sent to verified personal numbers or the virtual number provided by Twilio. If you attempt to send a message to another number, you receive this error. The solution to this specific problem is to upgrade your Twilio account.
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Please contact support for further assistance, as this type of error requires further investigation.
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| Invalid SMS (TXT) Provider
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Twilio is not selected in.
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Select
Twilio and
Update System Settings.
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| Invalid setup credential/s. Please check your SMS setup or contact your administrator for assistance.
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One or more of the following Notifications System Settings (System Settings » Notifications) is incorrect:
- Twilio account SID
- Twilio auth token
- Twilio service
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Log into your Twilio account and verify these details on the dashboard and update System Settings, as required.
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