How Do I Change or Add a SaaS Customer Administrator?

If you are currently a SaaS customer administrator and want to add or remove someone as a SaaS customer administrator, you can do this by submitting the SaaS Administrator Change request via a support case on the Deltek Customer Care Support Center site.

No more than three SaaS Customer Administrators can be assigned.

If you are adding a new SaaS Customer Administrator, prior to submitting the SaaS Administrator Change case request to add the SaaS Customer Administrator, you must create the user in User Manager. This will allow the Deltek Cloud Ops team to promote the user to have SaaS Customer Administrator rights.

If all SaaS Administrators have left your organization, an officer from your organization will need to submit, on company letterhead, authorization to change the SaaS customer administrator which can be submitted electronically or via fax.

The authorized letter must contain the following information:

• The name of the previous SaaS customer administrator
• The previous SaaS customer administrator's email address
• The name of the new SaaS customer administrator
• The email address of the new SaaS customer administrator
• Mailing address for the new SaaS customer administrator
• The Name and Office Address of the Company officer initiating the request