Update to Touch Login Screen

Deltek Tracking: 2245676

The Unblock User link is now removed from the Touch login screen. This update is a result of the following Maconomy enhancement that was released with version 2.6.3:

• New User Blocked Field (Deltek Tracking: 2032815)

Users who are blocked from logging in with their Maconomy credentials are advised to perform the steps found in the next sections.

For Touch users on Maconomy 2.6.2 or earlier

If you are unable to log in after three attempts, Touch will display the following error message: "The user account is currently blocked. Please reset the password or contact an administrator."

• Use the Forgot Your Password? link on the login screen.

OR

• Contact your system administrator who will then clear the Maconomy Password Blocked checkbox in the Users workspace.

For Touch users on Maconomy 2.6.3 or later

If you are a blocked user, Touch will display the following error message when you try to log in: "The user is blocked. Contact a system administrator (username)."

• Contact your system administrator who will then clear the User Blocked checkbox in the Users workspace.

If you log in with incorrect credentials, Touch will display the following error message: "We could not log you in. You have either entered an incorrect username and password, or your account is temporarily blocked due to too many unsuccessful login attempts (username)."

• Log in with the correct credentials. In case Touch displays an error message indicating that you are a blocked user, you can ignore that and make another login attempt.

OR

• Use the Forgot Your Password? link on the login screen.

Touch Security Enhancements

Deltek Tracking: 2245671

To improve security, Touch 4.4 introduces updates to authentication procedures on both Android and iOS devices. To summarize:

• If you are accessing Touch on an unencrypted device (assuming your setup permits the use of the app on an unencrypted device) or via a browser, you will now be required to enter your credentials at login. You will no longer be permitted to use a PIN.
• If you are using an older Android device, it is possible that the Touch app will no longer allow you to use face recognition. This is a result of additional security in the biometric plugin.
• If you log in with a PIN, Touch will no longer require you to enter unique PINs.
• Sessions on the Touch app will now expire after 20 minutes of inactivity.

The following sections provide more detail for specific devices, apps, and/or operating systems.

Unencrypted Devices

If you use the Touch app on an unencrypted device (that is, a phone with no PIN or biometrics configured), you will no longer be allowed to use a PIN to log in to the app. Instead, you will need to enter your credentials each time you want to log in. In addition, all your user settings will revert to default values when you log out.

Your session will expire after 20 minutes of inactivity. Log in again with your credentials to continue working.

Web App

If you open the Touch URL in a browser, you will no longer be allowed to use a PIN to log in. Instead, you will need to enter your credentials each time you want to log in.

Your session will expire after 20 minutes of inactivity. Log in again with your credentials to continue working.

Android App

If you use the Touch app on an Android phone with PIN or biometrics configured, you will be allowed to authenticate using a PIN or your fingerprint. If you are using a newer device, you will also be allowed to use face recognition.

If you use a PIN to log in, you will be allowed to reuse previous values when you change your PIN.

Your session will expire after 20 minutes of inactivity. Repeat authentication to continue working.

iOS App

If you use the Touch app on an iPhone with PIN or biometrics configured, you will be allowed to authenticate using a PIN, your fingerprint, or Face ID.

If you use a PIN to log in, you will be allowed to reuse previous values when you change your PIN.

Your session will expire after 20 minutes of inactivity. Repeat authentication to continue working.

Certifications

Deltek Tracking: 1882226

Touch is now updated to support the following operating systems:

• Android 15
• iOS 18