Maconomy Essentials Online Administrator Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Planned and Unplanned Maintenance

The Maconomy SaaS environment requires periodic planned maintenance.

Maintenance

Planned maintenance activities take place during regular recurring maintenance windows. For Production environments, regular maintenance windows occur no more frequently than every Saturday at 6:00 AM EST and typically will last no more than 12 hours.

Non-Production environment maintenance windows may occur more frequently and will occur after hours, but not always on weekends.

Information on actual outage durations and timing is communicated via email from customer Care.

If a need arises to conduct planned maintenance outside of these regular recurring maintenance windows, or if planned maintenance is projected to create an outage that would exceed the four hour standard, details and timing will be communicated to the SaaS Administrator via a specific email communication.

It is the SaaS Administrators responsibility to communicate the maintenance times and impact to all company employees. Deltek recommends that the SaaS Administrator ask company employees to make the proper arrangements to schedule tasks or jobs to execute well before or after the maintenance windows.

In the unlikely event of unplanned maintenance or a service outage, Deltek will communicate details of the unplanned maintenance or service outage event to Maconomy SaaS customers via Customer Care. In addition, if an unplanned outage or maintenance task necessitates the need to communicate directly with SaaS customers, Deltek will facilitate that communication via email with the SaaS Administrators.

OS Patching

OS patching is always scheduled the weekend following the second Tuesday of the month and will follow your maintenance window. Communications will always be sent to remind you but please be aware of this regular and critical activity and plan around the event as needed.