Maconomy Enterprise Cloud Online Admin Guide

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Types of Environments

You can utilize a different type of application environment for a specific purpose.

There are a number of different types of application environments that are available in Deltek’s SaaS offerings. By our definition, an Environment is the collection of software and infrastructure necessary to operate one of Deltek’s SaaS products. This includes shared security services, monitoring, web and application servers, database servers, operating systems, computers, storage, memory, and networks. Each environment can have one or more customer-specific database instances associated with it which may or may not require additional subscription fees. For certain offerings, additional non-production environments, or production or non-production database replicates may be purchased for a minimum of a 1-year subscription.

Each of these environments has a specific purpose and are available with specific offerings. There may be additional subscription costs to gain access to some of the environments below.

Production Environments

All Deltek SaaS services provide a production environment that is held to the highest operational standard. These environment instances are highly secure and managed under strict control. Only authorized Deltek Cloud Operations employees are allowed access to the infrastructure and application layers of the solution. Customer access is provisioned through the application front end only or through very specific tightly controlled methods such as an application specific API layer. These environments serve as the focal point for Disaster Recovery replication and backup procedures. Customers generally only have one production instance unless they are running more than one company or entity under separate subscriptions.

Non-Production Environments

Any application environment that is not designated for live production use is by nature a non-production environment. Service levels for non-production environments differ in several ways from production environment. For example, a severity 1 service incident is meant for a production down scenario. Therefore, because non-production environments are not production, the highest level severity for any incident is a severity 2. There are other key aspects to the service that are either different or do not apply to certain non-production environments, including back up and retention, DR, access management, level of access, performance, uptime, and service levels.

Below are definitions of common non-production environments:

Implementation Non-Production Environments

The purpose of this type of non-production environment is to facilitate a customer implementation. In Essentials and Flex offerings, this environment is only available during implementation. Availability for these databases and services level objectives will be treated the same as non-production environments.

Standard Non-Production Environments

Deltek Enterprise Cloud offerings include an always-on Test and Development non-production environment. The purpose of these environments is to support the implementation and ongoing development or implementation/configuration work once the customer has gone live on their production environment. These environments can be refreshed from the production server database a maximum of 36 times per year by request only (The allowance of 36 database copies per year is the total allowance across all environments). Availability for these databases and services level objectives will be treated the same as non-production environments.

Additional Non-Production Environments

Deltek Enterprise Cloud offerings provide the ability for customers to add additional non-production environments as an add-on to their subscription for a minimum of 1 year. These environments can be used in any capability such as development, training, testing, configuration, system integration, and however the customer sees fit. These environments can be refreshed from the production server database a maximum of 36 times per year by request only (The allowance of 36 database copies per year is the total allowance across all environments). Availability for these databases and services level objectives will be treated the same as non-production environments.

Production Support Environments

Deltek Enterprise Cloud provides an always-on Production Support Environment for Maconomy. This environment is designed to be a replica of the Maconomy database, and align to the Maconomy Production environment configuration and data. This does not include other Enterprise Cloud products, such as Deltek Talent, Deltek CRM, or Deltek People Planner. It is designed to be used by your team, Deltek Customer Care, and Deltek Engineering for triaging of Maconomy issues that have been identified in Production. Access to Implementers within this environment and underlying servers is the same as access given to Development type environments.

Warning: The Production Support environment is not designed to be used for Performance monitoring and is designed for access by only 1 or 2 users at a time. Production Support environments cannot be used for any type of extension promotion or custom configuration outside of case (incident) resolution.

Note: Any changes to custom configuration in Production will be mirrored into Production Support within 2 business days.

A copy of the Maconomy Production database will be provided to this Environment at its creation and any subsequent copies should be requested by the Customer. Add-ons are available for purchase to setup recurring database copies or to purchase additional ad-hoc copies (above the total of 36 database copies allowed per year across all environments). If any Severity 1 or Severity 2 issues are identified that need further investigation by our internal teams using this environment, a database copy will be provided outside of your database copy allowance.

Preview Environments

Deltek Enterprise provides a Preview environment prior to a minor or major upgrade for testing customer-specific extensions or configurations in a new version without a disruption of their current test or development non-production environments. Availability for these databases and services level objectives will be treated the same as non-production environments.

Temporary Performance Enviornments

The Temporary Performance Environment is included for Enterprise Premium Cloud Customers and available as an add-on for Enterprise Cloud Customers. This environment is available for 2 x 2 weeks periods a year. The environment can be used to test new extensions and other custom features as well as load testing to ensure planned changes will not deprecate performance once deployed to Production.

Reservations of the Temporary Performance Environment must be made at least 8 weeks in advance and reservations are not guaranteed.

The Temporary Performance Environment must be used alongside a billable services engagement with the performance testing team using Deltek's performance testing tools. This can be arranged through Deltek Global Services.