Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Live Office Connection

Live Office is not activated by default. Please submit a ticket to request activation before proceeding with the remaining information.

Note: All Cloud Customers will be updated from Business Objects 4.2 to Business Objects 4.3 in 2024. This update will ensure continued support of the Business Objects solution as well as providing you with a more modern interface and additional functionality for report writers. The Live Office tool will be deprecated with the update to Business Objects 4.3. Deprecation means the feature will still be available throughout the BO 4.3 release. However, no new enhancements are planned for this feature, and new Platform & Data source support will be very limited.

Once you have downloaded the Live Office plugin, you will need to use the LIVE Office URL and System Name specific to your organization to connect. The System Name can be found in the email originally sent to you when your Enterprise Cloud system was setup. The Live Office URL is formatted as ‘https://xxxbpm.deltekenterprise.com:8443/dswsbobje/services/Session’.

For example if your Business Objects BI Launch Pad URL were ‘https://abcbpm.deltekenterprise.com:8443/BOE/BI/’ your Live Office URL would be ‘https://abcbpm.deltekenterprise.com:8443/dswsbobje/services/Session’.

For assistance with Live Office once you are connected, please contact your Account Manager or Customer Success Manager to arrange for assistance from Deltek Global Services.

If you do not know your Live office URL or System Name or are not able to find them, please contact Deltek by raising a Support Case in the Deltek Support Center. A template for this is below:

  1. Open Deltek Support Center and click on Submit Case
  2. Use the following template to raise your RNT ticket:
    • Product > Maconomy – Maconomy Solutions
    • Severity Level > S4 – General
    • Issue Type > Application
    • Summary > “FAO DCO: “Provide Details for Live Office connection”
    • Detail >

    “Please provide me with the connection details for Live Office.

    Environment Name/s:___________

    System Name/s:_______________"

  3. Click Continue and then click Finish Submitting Case.

Live Office Known Issue

There is a known issue with Business Objects Live Office in the Enterprise Cloud. Standard reports cannot be opened from within Live Office. When opened, an error message is received. This issue is awaiting a bug fix from SAP.

The workaround for this issue is to open the standard report in the BI Launchpad and save it from there with the same name and content. This allows the report to be opened in Live Office. This must be done for each report you need to run.