Maconomy Enterprise Cloud Online Admin Guide

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Citrix Storefront Access

Heavyweight users of People Planner require access to the People Planner Rich Client. The People Planner Rich Client is accessed through a Citrix Storefront. To get access to the Citrix Storefront for a user, a Service Request must be raised. Currently, this must be requested by means of a Support Case.

To submit a case, complete the following steps:

  1. Open Customer Care Connect and click Submit Case.
  2. Use the following template to create your RNT ticket:
    1. Product > Maconomy – People Planner
    2. Severity Level > S4 – General
    3. Issue Type > Technical
    4. Summary > “FAO DCO: New Enterprise Cloud User for People Planner”
    5. Detail >

      “Please set up the following user with Citrix access so that they can access the People Planner Rich Client. I confirm that the User Account has been set correctly in Maconomy to support this request.

      First Name: Insert First Name here

      Last Name: Insert Last Name here

      Email: Insert User email address here”

      Expiration Date: Insert expiration date (if known)

  3. Click Continue, and then click Finish Submitting Case.

    Note: The Service Level Objective for individual user setup is 2 business days. For large volume requests, this will increase and DCO will advise when the Service Request is received.