Marketing Campaigns Responses Tab

Use the Responses tab to associate contacts that responded to the campaign with the campaign. This is useful for tracking marketing efforts and identifying those that are successful and worth the cost.

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For example, you if you sent an e-newsletter to 500 contacts, ten of those contacts clicked on a link in that email, and two of those contacts called your company. In that case, you had responses from twelve contacts that your campaign reached.

The Responses tab is only available if your enterprise uses CRM Plus.

The fields on the grid display information from the contact records entered in the Contacts hub. If you need to create a new record, you can use the + Add Response option to add a new record to the database. This record will also be saved in the Marketing Campaigns hub.

Much of the information for DPS is entered and displayed in grids on various forms. For information about using grids, see Working with Grids.

Field	Description
Contact	Select the contact that you want to associate with the marketing campaign. DPS creates a hyperlink between the contact and the corresponding record in the Contacts hub. You can then click the contact in this field to open the record in the Contacts hub. A contact can only be linked to a marketing campaign response one time.
Firm	This field displays if the Lead Qualification process is enabled in Settings. This column displays the firm that is associated with the selected contact. If the contact is a qualified contact, DPS creates a hyperlink between the firm and the corresponding record in the Contacts hub. You can then click the firm in this field to open the record in the Contacts hub. If the contact is a new lead or has been disqualified, this column displays the firm description.
Rating	This field displays if the Lead Qualification process is enabled in Settings. Select the rating for the contact. Your system administrator sets the values for this field in the Contact Rating Settings in the Labels and Lists Setup .
Qualified Status	This field displays if your enterprise uses CRM Plus and enables the Lead Qualification Process in Settings. Use this feature to manage the entry and qualification of contacts during the sales process. This column displays one of the following: Qualified. The contact has expressed interest on the product or service and is classified as a qualified lead. By default, a contact is classified as a qualified lead. Disqualified. The contact has been classified as a disqualified lead. For example, the contact may have stopped subscribing to the marketing newsletter. New Lead. The contact is a new lead. You can change the status of a contact's qualification setting directly on this grid. Click at the end of the row and choose to qualify a contact or revert the contact to a new lead.
Status	This column displays the contact status. You can change the status at any time: Active. The contact is currently being pursued. Inactive or Terminated. The contact is not being pursued and does not display in Contact lookup lists. However, any links that were created for the contact prior to the inactivation or termination remain.