This subtask summarizes the amount of time each activity in a workflow requires for completion. It shows total time for activities, as well as the breakup of time before starting the activity, and after starting the activity and until completion. It shows activities and options that have been completed and the average transfer time, average activity time, and average time to complete. It shows the number of cases of completed activities for the workflow. You can use this and other subtasks to track event trends. You also can use this subtask to analyze your business process, and to see the effects of "wait" times on the overall completion of a workflow, the effects of the order of activity completion, and the effects of the number of users who can complete activities. The information shown is only for one workflow, subsystem, status, filter, and value.
This subtask is active when there are rows in the table of the main screen.
Rows will be displayed in the table of the Completed Activities screen if any of the activities were completed for the workflow, subsystem, status, filter, and value.
These non-editable fields display the current workflow, subsystem, status, filter, and value for the line from the main screen for which you are viewing completed activity information.
The completed activities for a workflow are displayed in this column.
The completed options for a workflow are displayed in this column.
This column displays the average time elapsed from the time the activity was placed in a user's inbox to the time the activity was started. You may want to consider why this transfer time is larger for some activities then others. A large transfer time may suggest adding more users who can complete the activity.
This column displays the average time elapsed from the time the activity was started to the time it was completed.
This column displays the average total amount of time elapsed from the time the activity was placed in a user's inbox to the time it was completed.
This column displays the number of workflow cases for the completed activity.
Select this pushbutton to open the User Productivity subtask for the selected workflow, subsystem, status, filter, value, activity, and option. From there you can "drill down" into the User Case subtask.