Use this screen to enter the case labels that will be used globally throughout your workflows. Case labels are key fields that you define to identify a particular instance of a workflow. Examples of case labels include "Account," "Customer," and "Location."
Set up case label data in this screen as one of the first steps in designing workflows, because the case label is required in other Workflow functions. (In the Define Role Filtering screen and the Case subtask of the Define Workflow Models screen, you can enter only the label fields entered in this screen.)
The association of case labels with workflow cases can be useful not only to create a unique identifier for the workflow, but also to filter activity and message routing and start Costpoint functions.
When you have completed your entries, use Save on the toolbar to update the table. During the save process, the system will delete table rows marked for deletion and will re-order the display sequence.
Before you begin to add data in the Define Role Filtering, Initiate Case, Escalate Activities, or Maintain Case screens and the Case subtask of the Define Workflow Models screen, you should set up case labels in this screen as one of the first steps in designing workflows. Although you can add to, delete, or change the information in this screen at any time, use caution in the timing of your edits because they may affect the records available to the other screens.
Enter up to 15 alphanumeric characters for the Label field, which is required. The case label can be any meaningful name used to identify a workflow. You can use Lookup if you need to review the available system-defined case labels. If you select a system-defined case label from Lookup, it will be displayed in both the Label and System Label fields.
Select "All," "User-Defined," "System," or "Document" from the drop-down box for this required field. This field indicates to other Workflow screens (Define Role Filtering, Initiate Case, or Maintain Case) where to look up case values.
All - Any case values are acceptable.
User-Defined - You define case values in the Values subtask of this screen.
System - Look up case values from a system table.
Document - Any document can be associated with a workflow case.
Enter up to 15 alphanumeric characters for System Label. This field will not accept data unless the Valid Values field is set to "System," in which case entry is required. The value entered in this field must be a valid system-defined case label. You can use Lookup if you need to review the available system-defined case labels.
Select this pushbutton to open the Values subtask, where you can enter user-defined case values. This pushbutton is active only if you selected "User-Defined" from the Valid Values drop-down box.
Changes to this screen update the following tables:
WFMCLBL
WF_CASE
WF_UDEF_CASE_VALUE