VALUES

Use this subtask to enter user-defined values for a case label.

Note: The values you enter will be the complete list of valid values for the label and will be available in Lookup. Validation and Lookup for the case labels is available in the Define Role Filtering, Initiate Case, Maintain Case screens, and the Complete Activity dialog box.

This screen is available only if you selected "User-Defined" from the Valid Values drop-down box in the Define Case Labels screen.

Label

This non-editable field displays the current case label.

Table Window

Value

Enter up to 30 alphanumeric characters to establish a relevant value for this label. For example, if you have a case label called "Regional Office," you might enter one of the following: "Atlanta GA," "Baltimore MD," "Washington DC," etc.