Audit Trail Reporting

Use the Audit Trail Reporting feature to keep track of changes made to your Info Center and Configuration records. Audit trails are triggered when users perform update, delete, and insert actions. Auditing also applies to Info Center user-defined components

Ajera CRM supports Audit Trail Reporting at both the record level and the field level.

Auditing tracks the following information:

• The original value and the new value of the change.
• The user who changed the value.
• When the change was made.

Auditing may cause performance issues if numerous changes are made. Ajera CRM automatically disables Auditing when the Batch Deletes utility runs.

To view audit trails (by record type), select the appropriate audit trail report in the Reporting application or print the report from the Info Center.

• Audit reports display record names, actions performed, user names, and dates.
• Audit detail reports display actions performed, and old and new data values by column.

Audit reports do not display in the Report List if auditing is disabled. If you enable Auditing, you need to log off and then log on again for the change to take place and for the reports to display in the list.

The Audit Trail Reporting feature creates log files for configuration changes. If your security role has the appropriate access rights, you can purge these log files with the Configuration Audit Purge utility.