Deltek Acumen Touchstone 8.0 Online Help

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Programs

A program is associated with one or more projects and is used to standardize benchmark attributes across all associated projects. This allows you to maintain the same standard across many projects and to evaluate multiple projects based on the same benchmarks.

For example, you might have a program called "Building Construction" and the associated projects might be "Foundation and Framing," "Electrical wiring," and "Interior Decorating." You can set a Customer Satisfaction attribute at the program level (Building Construction) that applies to all associated projects (Foundation and Framing, Electrical Wiring, Interior Decorating).

After schedule snapshots are uploaded and accepted, you can select a Customer Satisfaction value (for example, happy, unhappy) for each snapshot. Touchstone calculates the average value which you can see on the Programs Overview tab in the Benchmark Attributes grid. This gives you a good idea of how Customer Satisfaction is doing across all related projects.

Programs Common Fields

For a description of the fields and menus above the tabs, see Programs Common Fields.