Troubleshoot ICR Issues

Review troubleshooting steps when you encounter issues using intelligent character recognition (ICR) with AP Invoice Approvals.

ICR failed to read a multi-page AP Invoice file

The ICR may fail to read the AP Invoice Approval file. This usually happens if the file you uploaded is a multi-page document and only one page contains the actual invoice.

Deltek recommends that you upload a file that contains only the actual invoice.

The vendor or the address in the AP Invoice file does not match a record in Vantagepoint

If Vantagepoint does not find a matching record for the vendor or address, the Match Dialog box displays. Leave the dialog box open to refer to instructions for resolving the issue. For more information, see Validating Captured Details in AP Invoices.

ICR was not able to read valid values from the AP Invoice file

If ICR failed to read valid values for certain fields, Vantagepoint may leave the field blank, prefill the field with another value, or suggest matches. Refer to the table below for more information.

Field	Action of Vantagepoint	Action for User
Invoice, Invoice Date, or Invoice Amount	The fields are left blank.	Enter a value for the field. For more information, see AP Invoice Approvals Form.
Vendor or Address	The Match Validation Dialog displays.	Choose a value from the suggestions. For more information, see Match Validation Dialog Box.
Currency	The value defaults to the functional currency of the active company.	None