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Set Up the Open Timeout Action

Use these steps to set up the Open Timeout action.

To use the Open Timeout action:

  1. Go to Setup > CRM Integration Setup > CRM Integration.
  2. Enter the maximum length of time (in minutes) for which the integration should stay closed before the Open Timeout action should reopen it in the Max closed time in minutes field.
  3. Select the Open Timeout action.

    If the integration has been closed for longer than the number of minutes specified in the Max closed time in minutes field, it is then opened.

    You can create a scheduled task to run this action on a regular basis. This is useful if the integration is experiencing intermittent issues such as connectivity problems.