Heavyweight users of People Planner require access to the People Planner Rich Client. The People Planner Rich Client is accessed through a Citrix Storefront. To get access to the Citrix Storefront for a user, a Service Request must be raised. Currently, this must be requested by means of a Support Case.
To submit a case, complete the following steps:
-
Open Customer Care Connect and click
Submit Case.
-
Use the following template to create your RNT ticket:
-
-
-
-
-
“Please set up the following user with Citrix access so that they can access the People Planner Rich Client. I confirm that the User Account has been set correctly in Maconomy to support this request.
First Name:
Insert First Name here
Last Name:
Insert Last Name here
Email:
Insert User email address here”
Expiration Date:
Insert expiration date (if known)
-
Click
Continue, and then click
Finish Submitting Case.
Note: The Service Level Objective for individual user setup is 2 business days. For large volume requests, this will increase and DCO will advise when the Service Request is received.