| Field | Description |
|---|
| RMA Line
|
This field displays the line number of the item returned on this Return Material Authorization. This is system assigned, starting with 1 and incrementing by 1 for each additional line.
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| RMA Line Status
|
This field displays the status of the RMA line. This indicates whether the material has been returned by the customer (when applicable), and whether subsequent Disposition Orders/Invoices have been placed against the approved Order/Payment resolution.
|
| Disposition Orders/Invoices Exist
|
If this checkbox is selected, it indicates that the orders or invoices exist for the RMA line. In addition, the Disposition Orders/Invoices subtask will display a list of sales orders (for replacements), SO invoices (for refunds), manufacturing orders (for internal repair) and purchase orders (for external repair) that are linked to the RMA/RMA line.
|
| Orig SO
|
This field displays the original sales order ID for which the material is returned.
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| Customer PO
|
This field displays the customer purchase order associated with the original SO on the RMA line.
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| Invoice Number
|
This field displays the invoice number associated with the customer return.
|
| SO Line
|
Enter, or click
 to select, the SO line number associated with this return.
|
| Component Line
|
This field displays the component line number of the original SO/line associated with the return.
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| Line Type
|
This field displays the sales order line type.
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| Item
|
This field displays the item being returned.
|
| Rev
|
This field displays the return item revision.
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| Make/Buy
|
This field displays whether the item is a Make or Buy part.
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| Description
|
This field displays the description of the returned item.
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| Part Security
|
This field displays the part security status of the returned item.
|
| Inv Abbrev
|
This field displays the returned item inventory abbreviation.
|
| Project
|
This field displays the project to charge information.
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| Return Qty
|
This field displays the quantity of the material to be returned.
|
| U/M
|
This field displays the unit of measure associated with the return quantity.
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| Return Reason
|
This field displays the reason for the customer return.
|
| Net Unit Price
|
This field displays the net unit price (after volume discount) from the original sales order line in transaction currency.
|
| Order/Payment Disposition Requested
|
This field displays one of the following order/payment disposition for the return based on customer's request.
- Refund Now
- Refund on Return
- Replace Now
- Replace on Return
- Repair
|
| Order/Payment Resolution
|
This field displays one of the following order/payment disposition for the return.
- Refund Now
- Refund on Return
- Replace Now
- Replace on Return
- Repair External
- Repair Internal
- Pending
- Reject/Close
|
| Material Return Required
|
If this checkbox is selected, it indicates that the customer is required to return the material to the seller.
|
| QC Inspection Required
|
If this checkbox is selected, it indicates that QC inspection is required before the returned material is accepted back to the inventory.
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| Disposition Approved
|
If this checkbox is selected, it indicates that the resolution for the order/payment of the RMA line has been approved.
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| Disposition Approver
|
This field displays the name of the disposition approver.
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| Disposition Approved Date/Time
|
This field displays the date/time the resolution of the order/payment disposition was approved.
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| Warehouse
|
This field displays the warehouse where the material is to be returned.
|
| Ship ID
|
This field displays the ship ID of the warehouse where the returned material is to be shipped.
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| Ship Via
|
This field displays the shipment method/carrier for the returned material.
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| Address Line 1-3
|
These fields display the address associated with the warehouse where the returned material is to be shipped.
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| City
|
This field displays the city of the address associated with the warehouse where the returned material is to be shipped.
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| State
|
This field displays the state of the address associated with the warehouse where the returned material is to be shipped.
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| Postal Code
|
This field displays the postal code of the address associated with the warehouse where the returned material is to be shipped.
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| Country
|
This field displays the country of the address associated with the warehouse where the returned material is to be shipped.
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| Line Notes
|
This field displays the notes related to the returned line. These notes will be included in the email to the customer.
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| Internal Line Notes
|
This field displays the internal note related to the returned line.
|