Costpoint Online Help

Using the Help Search
Using the Help Search
  • Phrase:Returns all topics that contain the exact phrase in the search criteria. Use quotation marks around the phrase.
    Ex."system administration"
  • And:Returns all topics that contain all the words in the search criteria, in any combination. Insert a plus sign between all words in the search criteria.
    Ex.system + administration
  • Or:Returns all topics with any combination of words in the search criteria. This is the default.
    Ex.system administration
For more information:Searching Online Help

Attachments Subtask

This subtask displays a list of attached documents related to support cases.

New attachments can be uploaded through the File Upload Manager dialog box where you select a file location that is defined in the Case Attachments Root Location field on the Configure System Settings screen. On the File Upload Manager dialog box, the Support Issue ID field displays when you enter the file location for case reporting. Enter the case Key in the Support Issue ID field where you want to upload the attachment. Click Refresh All or Refresh Subtask to display the uploaded file in this subtask.

Contents

Field Description
File name

This field displays the name of the attached file.

Size in KB

This field displays the size of the attached file. The maximum limit is 20MB.

Note: Deltek recommends that you attach a file that is 10MB or less.
Modified

This field displays the date and time when the attached file was modified.

Submitted to Deltek CC

After you click the Get Case Info button, this field displays either Y (Yes) or N (No) to indicate whether a file has been submitted to Deltek Customer Care or not.

View

Click this button to view the contents of the selected attached file.