Troubleshooting: Cannot Connect to the Open Plan Engine

If an Open Plan check fails, subsequent checks will fail. For example, if the user login ID is missing, all of the following checks (such as this one) will fail because the system needs the user login ID to connect to the engine to determine the version number and so on. If multiple checks fail, Deltek recommends resolving the first failed check and rerunning the verify process to see if it resolves all issues. For a list of the checks and the order in which they are performed, see Verify Components Tab.

If any of the Credentials for PM Compass to Connect to Open Plan verification checks fail, then the system won't be able to connect to the Open Plan engine. Correct those errors first and rerun the verification process to see if the connection to the Open Plan engine now passes. If it still fails, the problem could be one of the following:

• User password in EPM SA is invalid — This may fail if the password is invalid or if it cannot connect to the scheduling database. First, confirm or correct the user password in EPM SA (See steps below). If the password is correct and this check is still failing, confirm that the Web Service URL is correctly defined in the database. For more information, see third bullet below.

• Open Plan DLL’s are not properly registered — Re-run the Open Plan integration installation. For information and steps, see Installing the Open Plan Engine in the PM Compass Installation Guide.

• Default data source in Open Plan is not correct — The default data source and the description on the user work station must match the entry and description in the PM Compass Weblink application.

• PM Compass web service URL is not correctly defined in the database — Confirm that the _PMCWEBSERVICEURL in Open Plan Preferences » Application is correct. For more information and steps, see Add PMC Application Server Address to the Open Plan Database in the PM Compass Installation Guide.

• The _PMCTRACELOG option is turned on in WST_UPD, but the directory that it is pointing to is not valid or has not been created — For steps to view and edit the _PMCTRACELOG option, see Enable PM Compass Change Management Tracing and Send Logs to Deltek in the Integrating with Microsoft Project Appendix: Troubleshooting section of the PM Compass Installation Guide.

To verify the user password, complete the following steps:

1. Login to Deltek EPM Security Administrator using an account with SYSADMIN privileges.

2. In the left navigation pane, click Security and click Users.

3. Use the Search field or navigation arrows to locate the user that you have specified in the Credentials for PM Compass to connect to Open Plan field on the System Settings General tab.

4. On the Authentication tab, re-enter the password.

5. Click Save.

In PM Compass, verify the installed components again. If this check still fails, confirm that the Open Plan DLLs are registered correctly. To do this, you should re-run the Open Plan integration installation. For information and steps, see Installing the Open Plan Engine in the PM Compass Installation Guide. Afterwards, you should verify the installed components again.

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