Help Options
The Help button at the top of the Vision screen gives you access to the help system and to a number of other ways to get answers to your questions.
When you click
Help,
Vision displays a drop-down list with the following information.
| Option | Description |
|---|---|
| Contents | Select this option to open the Vision online help. |
| Help Desk | Select this option to open the Send Email dialog box. Use this dialog box to compose and send a message to a designated Help Desk mailbox. You can send email messages directly to Deltek Customer Care or, if your firm has an internal Help Desk mailbox, to your internal Vision experts. |
| Learning Portal | This option is only available if the
SaaS/Hosted Instance check box on the General tab of the Weblink is selected.
Select this option to go to the Vision Essentials Plus learning portal where you can access video resources on using Vision. |
| Customer Care Connect | Select this option to go to the Deltek Customer Care Connect site. You must have a username and password to access the site. |
| Knowledge Base | Select this option to go to the Deltek Customer Care Connect site and open the Knowledge Center, which provides solutions and answers for thousands of user-submitted issues and questions. You must have a username and password to access the Customer Care Connect site. |
| Contact Us | Select this option to go to the Deltek Customer Care Connect site, where you can submit a support case or chat with a support analyst. You must have a username and password to access the site. |
| Data Dictionary | Select this option to open the Data Dictionary, which provides information about all of the data tables, columns, and indexes in the Vision database. |
| About | Select this option to view the application, client and database information, installed components, terms, and system information of Vision. |
You have two more options for accessing help in Vision: